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FAQ’s 2018-08-21T12:47:22+00:00

Applying

Applying online is an easy and simple process and shouldn’t take longer than 3 minutes. If you have any difficulty, please do not hesitate to contact us.

STEP 1: To make an application, simply log onto our website and select the APPLY NOW button at the top right of the screen.

STEP 2: Choose which package best suits you and click APPLY.

STEP 3: Enter in your details on the online application form.

STEP 4: Once you have entered in your details and submitted your application, our team will review and respond to you via email. (Please note, no monies need to be paid up till this stage)

STEP 5: If your application is successful, we will send you the StudentLiving Residential and Services Lease Agreement (RSA) along with a pro-forma invoice for your deposit and one month’s rental to be paid on signature of the agreement.

STEP  6: Kindly return the StudentLiving Residential and Services Lease Agreement signed in full by the tenant (student) as well as guarantor, along with the proof of payment for the Deposit and the first month’s rental.
 Please remember to attach a copies of ID’s for both the tenant (student) and gaurantor.

The StudentLiving Allocation Policy is on a first come, first serve basis.

The Deposit as well as first month’s rental will need to be paid in full as well as The Residential and Services Agreement signed before your room / apartment is confirmed.

Please note, the payment needs to reflect on ourside before the booking is confirmed and the landlord/representative reserves its right to accept the prospective tenant.

*Please note this is an opening special and will only apply to specific packages (Bitcoin and Ethereum Packages) – Please check prior to confirming your booking*

Once your application has been submitted and the above steps taken – (See How do I Apply?)

  • You will receive a confirmation of your living space for 2018 and you will be required to sign the Residential and Services Lease Agreement.
  • Once this has been signed and the deposit and the first month’s rental paid, StudentLiving will transfer up to R10’000 cash into your account. (per apartment i.e R5000 per person sharing)
  • Your first month rental at StudentLiving Obs Court will be free, you will just need to pay R1’000 for the services which incl. weekly cleaning, DSTV and fibre wifi.

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Terms and Conditions:

  1. This promotion will be enforced once the conditions precedent below have been met;
  2.  Conditions Precedent;
    • The tenant and guarantor have signed the Residential and Services Agreement including all annexure’s.
    • The tenant has paid the deposit and one month’s rental specified in the Residential and Services Agreement.
    • The landlord or its representative has co-signed the Residential and Services Agreement including all annexure’s.
  3. Promotion monies;
    • There will be no promotion monies paid on the Boomshakalaka / Executive packages.
    • R5’000 will be paid to each tenant when booking a sharing apartment package ie. Platinum / Ethereum / Bitcoin packages.
  4. In the event of a breach or cancellation of the Residential and Services Agreement by the tenant during the period of the lease, the tenant will be liable to pay back the monies received from this Promotion as well as the value benefitted from the first month’s free rent.
  5. Due to the urgent nature of student’s, intern’s and young working professional’s needing to find interim accommodation, the Promotion monies may be payed to the prospective tenant prior to the landlord or its representative co-signing the Residential and Services Agreement.
  6. In the event that the Promotion monies are payed to the tenant and the landlord chooses not to co-sign the Residential and Services Agreement for whatsoever reason:
    • The tenant will be refunded the total monies paid to StudentLiving Obs Court (Pty) Ltd less the Promotion monies payed out to the tenant.
    • The tenant will have no further claim whatsoever against either the landlord, its representative or StudentLiving Obs Court (Pty) Ltd.
  7. The Promotion stipulates 1st Month Rent Free. This rent excludes all services provided. The tenant will need to contribute a R1000 flat fee for the first month to be used towards – Cleaning, DSTV and Wifi. Electricity and water will be billed separately and this will be for the tenant’s cost.

Any and all students are welcome! You need to be 25 years of age or under at the time of signing a Residential and Services Lease Agreement and you would also need to be registered at a recognised tertiary education institution. If you are not a student and if you are over the above age, you would most likely fall into our StudioLiving category that caters for the young working professional.

Any and all young professionals are welcome! You need to be 35 years of age or under at the time of signing a Residential and Services Lease Agreement

No, the House Rules only apply to Students but the Body Corporate rules will apply to both the Students as well as the  Young Working Professionals.

Please ask your House Mother for a copy of the Body Corporate Rules if you do not have them.

You would need to make a booking with one of our friendly StudentLiving team members to take you on a viewing of our apartments, facilities and everything we have to offer. Please find our details on the contact page.

The Residential and Services Lease Agreement is for a period of 12 months. Your Check-in and Check-out dates will be indicated on this Agreement.

StudentLiving provides an all-inclusive offering to make your move any easy one:

  • A 3/4 Bed, Desk, Chair, B.I.C, Fridge & Freezer combo, Bosch Stove – Oven, Kettle and Dustbin.
  • A comfy sofa and coffee table
  • A 39 inch LCD screen with DSTV.
  • 10 Gig High Speed Wifi.
  • Weekly Cleaning.
  • Biometric Access and Security.
  • Undercover parking bays available at R300 per bay pm (Free in Boomshakalaka & Executive Packages).
  • Access to Laundry.
  • Access to Gym.
  • Private or shared kitchen dependant on package.
  • En-suite or shared bathroom dependant on package.
  • Biometric access & Security Guards.
You may choose whichever package you like (provided we have availablility), however, you may not be able to choose your exact room or apartment. We have various packages to suit your needs, please see the accommodation tab for our different packages.

Yes, of course you may choose your roomie! Be sure to let the relevant building manager know well in advance or send us a mail at info@studentliving.capetown so all is in order.

The sharing apartments are the Platinum, Bitcoin and the Ethereum packages. A Platinum package refers to a room in a two bedroom apartment which share one bathroom. The Bitcoin package is the main ensuite room in a two bed / two bath apartment. The Ethereum package is the second bedroom with a separate bathroom in a two bed / two bath apartment. Each package price is per person per room per month.

You will receive an e-mail notification from one of our StudentLiving team members who will confirm your application has been received.

Rooms/apartments will be allocated according to our Allocation Policy. Your friendly StudentLiving team member will inform you via e-mail of your unit number..

The Rooms and apartments are allocated on a first come, first serve basis. Priority will be given to students who currently stay in the building

You will receive an e-mail notification from one of our StudentLiving team members who will confirm your application has been received.

You may cancel your application at any time but there will be a reasonable cancellation penalty as well as an advertising fee charged. You will also be required to cover the costs of your rental until a suitable tenant is found. Please view our Cancellation Policy on our website for further details.

How to Pay?

Your First month’s rent as well as the one months deposit. There will also be a R500 lease fee and a R60 Credit Check fee.

Once we have received the payment, one of our friendly team member’s will contact you to confirm your booking. Please remember to include your first and last name as your reference on EFT’s to avoid any confusion and or delays.

(Please note, the payment needs to reflect on ourside before confirming the booking)

StudentLiving  Extra’s include:

  • ADT FindU Secure App
  • Additional Wi-Fi
  • Extra Cleaning
  • Rent & Tuition insurance as well as cover for Gadgets and Gizmo’s.

*Please do not hesitate to contact us for more information on the above

Checking In

Your check-in date will be stipulated in the Residence and services Agreement. It is usually on the 1st of February each year.
Please book your preferred Check-in date by no later than 15 January by sending an email to your house mother.

It is very important to book your Check-in time so that we can help you with the check-in process and assist you to settle in comfortably.

We will have Check-in pods at each of our buildings, and Check-in staff to help you to make this process as smooth and enjoyable as possible.
When you arrive to Check-in, your finger will be scanned to allow you biometric access to the building.
When you arrive at Check-in, we will issue you with a set of keys for your apartment/room.

A key deposit may be charged.

Our rooms are slightly different but will include:
Bedroom:

  • Bed & mattress;
  • Built-in cupboards;
  • Block-out curtains;
  • Desk;
  • Study chair;
  • A bathroom with shower;

Kitchen:

  • Fridge and freezer combo;
  • Microwave;
  • Stove / Oven;

All apartments also include a LED TV.

We want you to come well prepared, therefore we have listed a few items as a guideline, to bring with you:

  1. For your kitchen:
  • Crockery and cutlery;
  • Toaster;
  • Glasses;
  • Pots and pans;
  • Broom;
  • Cleaning supplies;
  • Refuse bags;

Laundry washing powder and softener; Laundry basket;

  1. For your bedroom:
  • Mattress cover:
  • Linen;
Duvet;
Pillows;
Extra blankets;
  • Desk lamp;
  1. For your bathroom:
  • Toiletries;
  • Towels;
  • Shower mat;
Unfortunately not, these units cause high amounts of electricity usage.

General

Yes, all students will receive a high-speed free Wi-Fi allowance per month, because we know how important it is to be dialed in and connected. The standard offering is 10 Gb for all the packages, please note that the two-bedroom sharing apartments will receive a 20 Gb allocation which will need to be shared. Don’t hesitate to speak to the StudentLiving team about Top-up’s or upgrading data bundles.

*Upgrades to Data bundles need to be confirmed prior to you moving in. These will need to be paid upfront for the year.

All package types will have a LED TV in their apartments with a DSTV bouquet.
The following channels are included in the bouquet:

M-Net, Movies Premiere, Movies Comedy, Movies Romance Movies Action Movies Action Plus Movies Family

SuperSport 1,
SuperSport 2,
SuperSport 3,
SABC 1, 2, 3 and e.tv

Yes, we have undercover parking bays available at our buildings. The Boomshakala and Executive packages have a free allocated parking bay. Please speak to the StudentLiving team if you would like to request a parking bay, there will be an additional charge and this will need to be paid upfront for the year.

All packages include weekly cleaning. Inspections will be done to make sure everything is up to standard.

Living

Please feel free to report any maintenance issues in your apartment to your house mother as soon as possible. We will get it fixed in no time.
Each one of our young adult’s is striving to be successful in his or her chosen field while enjoying the freedom and independence that life brings. It is important to be mindful of the StudentLiving House Rules which are designed to create a harmonious, respectful and safe community which allow individual’s the opportunity to achieve their professional and personal goals as well as discover roles for responsible citizenship and independence.

House Rules will be printed and displayed in all apartments.AQ

Yes, there is a no noise policy after 10pm to allow our students to be able to concentrate on their studies or get a good night’s rest. There will be fines issued to those persons making noise and causing disturbance to others after 10pm.

No, you may not smoke in your Room, any part of the Building, corridors or any Communal Areas. You may only smoke at the designated outside smoking areas. There will be fines issued to those persons who are caught smoking in non-smoking areas.

Yes, you are more than welcome to invite friends over, but remember that you are responsible for them and they must adhere to the StudentLiving House Rules.

No, neither friends nor family may sleep over and no one can stay or sleep over in your room when you are not there. You are also not allowed to sublet your room.

Yes it is compulsory, StudentLiving is responsible for the apartments that are being let to you and it is important that the landlord’s have peace of mind that all apartments are being checked regularly and maintained well.

Checking Out

You will only be required to Check-out if you are not staying for the following year. Your Check-out date will be stipulated in the Residential and Services Agreement however, it usually is at the end of January. All students will be required to vacate their rooms before or on this date.

You need to schedule an Out-going inspection with your StudentLiving house mother by no later than the 10th of January or before you vacate your room.

You may have decorated your room/apartment during the year or have had some maintenance issues, therefore, we would need to conduct an Outgoing inspection at the end of your lease in order to bring the room back to the same condition it was before you moved in, and that cost will be deducted from your deposit.

It is important to attend your Out-going inspection because it will determine your deposit refund.

Yes, that will not be a problem. Please make sure your room / apartment is locked and please notify your house mother that you will be going home for the holidays.

Your deposit will be refunded within 14 business days, provided the conditions set out in the Deposit Refund Policy have been met. Please see policies for more information.

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